1. About This Policy
This Privacy Policy explains how TRINE Studio (ABN 59 913 961 646), a business registered in New South Wales, Australia, collects, uses, holds, and discloses personal information.
TRINE Studio is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy applies to all personal information collected through our website (trine-studio.com), our service enquiry forms, and in the course of providing services to clients.
By submitting an enquiry form on our website or engaging our services, you confirm that you have read and understood this Policy.

2. What Personal Information We Collect
2.1 Website Enquiry Forms
When you submit an enquiry or contact form on our website, we collect:

• Full name
• Email address
• Company name
• The content of your message or project description

Submission of these forms is voluntary. You may contact us directly by email or phone without providing this information through our website.
2.2 Client Engagements
In the course of providing consulting services, we may also collect:

• Business contact details of your team members
• Information about your business operations, systems, and processes
• Financial or operational data relevant to the engagement scope
• Any personal information contained in materials you share with us

We collect only the information necessary to perform the services agreed under an applicable Statement of Work.
2.3 What We Do Not Collect
We do not collect sensitive information as defined under the Privacy Act (such as health, financial, or government identifier data) unless it is directly necessary for a specific client engagement and you have consented to its collection. Where we engage with clients in regulated sectors — including healthcare — we handle any sector-specific data in accordance with the relevant regulatory requirements applicable to that client.

3. Why We Collect Personal Information
We collect and use personal information for the following purposes:

• To respond to your enquiry or request for information
• To assess whether and how we can assist you
• To enter into and perform our services under a Master Service Agreement and Statement of Work
• To communicate with you about your engagement, including updates, deliverables, and invoicing
• To comply with our legal and regulatory obligations
• To improve our website and services based on general usage patterns

We will not use your personal information for any purpose that is incompatible with the purpose for which it was collected without your consent.

4. How We Use and Disclose Personal Information4.1  Internal Use
Personal information is accessed only by TRINE Studio team members who need it to perform their role in delivering or managing the relevant services.
4.2 Subcontractors and Personnel
TRINE Studio engages subcontractors and specialist consultants — including contractors based outside Australia — to assist with the delivery of services. Where a subcontractor may access client personal information, we ensure they are bound by confidentiality obligations consistent with this Policy and our contractual obligations, as required under our Master Service Agreement (clause 6.2).
We do not permit subcontractors to use your personal information for any purpose other than assisting TRINE Studio to deliver the agreed services.
4.3 Third-Party Platforms
We use the following third-party platforms in the course of operating our business:

• Tilda Publishing — our website platform, which hosts the enquiry forms on trine-studio.com
• Google Drive/One Drive — for secure file storage and client document handover
• CRM — for project management and CRM functions
• Email and standard communication platforms

Each of these platforms has its own privacy policy and security practices. We select platforms that meet reasonable data security standards.
4.4 Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We will not disclose your personal information to any third party except:

• Subcontractors and personnel engaged to deliver our services (as described in clause 4.2)
• Where required or authorised by law (including by court order or regulatory authority)
• Where you have given us your consent to do so

5. International Disclosure of Personal Information
Some TRINE Studio subcontractors and personnel are based outside Australia. Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles.
By engaging TRINE Studio's services, you acknowledge that your personal information may be disclosed to overseas personnel for the purpose of delivering those services.

6. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Enquiry and contact form data: retained for up to 2 years from the date of submission
• Client engagement data: retained for 7 years from the conclusion of the engagement (consistent with standard commercial record-keeping requirements)
• Financial records: retained for the period required under applicable tax and accounting legislation

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

7. Security
TRINE Studio implements reasonable technical and organisational measures to protect personal information from unauthorised access, use, disclosure, alteration, or destruction. These include access controls, secure file storage, and contractual obligations on personnel and subcontractors.
No method of transmission or storage over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

8. Data Breaches and Notification
In the event of an eligible data breach affecting your personal information, TRINE Studio will comply with the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). This includes:

• Assessing whether the breach is likely to result in serious harm to affected individuals
• Notifying the Office of the Australian Information Commissioner (OAIC) as soon as practicable, and no later than 30 days after becoming aware of the eligible breach
• Notifying affected individuals as soon as practicable after notifying the OAIC

Where TRINE Studio holds personal information as a service provider to a client, we will promptly notify the client of any actual or suspected data breach affecting their information, consistent with clause 12.4 of our Master Service Agreement.

9. Your Rights Under the Australian Privacy Principles
Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Access the personal information we hold about you
• Request correction of personal information that is inaccurate, incomplete, or out of date
• Request that we not use your personal information for direct marketing (where applicable)
• Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details in clause 11. We will respond within a reasonable timeframe and no later than 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

10. Cookies and Website Analytics
Our website is hosted on the Tilda Publishing platform. Tilda may place cookies or use tracking technologies on your device when you visit trine-studio.com. These may be used to:

• Understand how visitors navigate and interact with our website
• Improve website performance and user experience
• Generate aggregated, non-identifiable analytics reports

We do not use cookies to identify individual users or to serve targeted advertising. For information about Tilda's data practices, refer to Tilda's Privacy Policy at tilda.cc.
You may control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.

11. Contact and Complaints
If you have a question or complaint about how TRINE Studio handles your personal information, please contact us:
Business Name: TRINE Studio
ABN: 59 913 961 646
Email: hi@trine-studio.com
Phone: (02) 8599 9808
Address: New South Wales, Australia
We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you remain dissatisfied after engaging with us, you may escalate your complaint to the OAIC at oaic.gov.au.

12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at trine-studio.com. Material changes will be communicated where practicable. The effective date at the top of this document reflects the date of the most recent revision.